Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
Account & Login
Click on "Sign In" at the top of the page, then select "Create Account". Fill in your details including name, email, and password. You will receive a verification email to activate your account.
Click on "Sign In" and then "Forgot Password". Enter your registered email address, and we will send you a password reset link.
General
We specialize in premium silver jewelry including brooches, rings, necklaces, earrings, bracelets, and custom pieces. All our jewelry features high-quality materials and craftsmanship.
Yes, all our jewelry pieces are 100% authentic and come with certification. We guarantee the quality and authenticity of every item we sell.
Orders
To place an order:
- Browse our collection and add items to your cart
- Click on the cart icon and review your items
- Proceed to checkout
- Enter your shipping information
- Select payment method and complete the purchase
You can modify or cancel your order within 1 hour of placing it. Please contact our customer service immediately. Once the order is processed, modifications may not be possible.
Payments
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- UPI (Google Pay, PhonePe, Paytm)
- Net Banking
- Wallets (Paytm, PhonePe)
- Cash on Delivery (select locations)
Yes, absolutely. We use industry-standard SSL encryption to protect your payment information. We do not store your complete card details on our servers.
Returns & Refunds
We offer a 7-day return policy for unused and undamaged items in original packaging. Custom-made jewelry and sale items cannot be returned.
To initiate a return:
- Log in to your account
- Go to Order History
- Select the order and click "Return Item"
- Fill in the return reason
- Our team will contact you within 24 hours
Shipping & Delivery
Shipping charges vary based on your location and order value. We offer free shipping on orders above ₹2,000. For orders below this amount, standard shipping charges apply.
Delivery times vary by location:
- Metropolitan cities: 2-3 business days
- Other cities: 4-7 business days
- Remote areas: 7-10 business days
You will receive a tracking number once your order is shipped.
Still have questions?
Can't find the answer you're looking for? Please contact our customer support team.
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